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Return & Refund Policy

At Tough Lxve Club, we value your satisfaction and stand behind the quality of our products. Please review our return and refund policy below.

Return Eligibility

We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be unworn, unused, and in the same condition you received it

Include original tags and packaging

Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at toughlxveclub@gmail.com with your order number and reason for return.

If your return request is approved, we will provide:

Return instructions

A return shipping label (if applicable)

Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at toughlxveclub@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are final sale and not eligible for return:

Sale or clearance items

Gift cards

Custom or personalized items

Personal care products

Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once the return is approved, you may place a new order for the desired item.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must meet the same return conditions outlined above.