Return & Refund Policy for Tough Lxve Club

Effective Date: [1-01-2026]

At Tough Lxve Club, we take pride in delivering high-quality products. Please review our Return & Refund Policy carefully before making a purchase, as it outlines your rights and our responsibilities.

1. All Sales Policy

All sales are final unless the item you receive is damaged, defective, or incorrect. We do not offer refunds for:

  • Change of mind
  • Incorrect size selection
  • Buyer’s remorse

Please double-check sizing and product details before placing your order.

2. Eligibility for Returns & Exchanges

We only accept returns or exchanges under the following conditions:

  • Item arrived damaged
  • Item is defective
  • Wrong item was sent

To qualify:

  • You must contact us within 7 days of delivery
  • Item must be unworn, unused, and in original condition
  • Original packaging must be included

3. Exchanges

If your request is approved, we offer exchanges only for the same item (size or replacement), subject to availability.

If the item is no longer available, we may issue store credit at our discretion.

4. Refunds

Refunds are not guaranteed and are only issued under the following circumstances:

  • The item cannot be replaced
  • The issue cannot be resolved with an exchange

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or discounted items
  • Gift cards
  • Worn, washed, or altered products
  • Limited edition or exclusive drops

6. Return Process

To start a return request, contact us at:

Email: [Insert Contact Email]

Include:

  • Order number
  • Description of the issue
  • Clear photos of the product

If your request is approved, we will provide return instructions.

7. Shipping Costs

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • Original shipping fees are non-refundable

8. Lost or Stolen Packages

Tough Lxve Club is not responsible for lost or stolen packages marked as delivered. Please contact the shipping carrier directly for assistance.

9. Chargebacks & Disputes

We strongly encourage customers to contact us before filing a chargeback. Filing fraudulent or unnecessary chargebacks may result in:

  • Order cancellation
  • Account restrictions
  • Ban from future purchases

10. Contact Us

If you have any questions regarding this policy, please contact us:

Email: shop@toughlxveclub.com

Website: www.toughlxveclub.com

By purchasing from Tough Lxve Club, you acknowledge and agree to this Return & Refund Policy.